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Optometry at Redwood Shores ReOpening & Offering Appointments!

During the COVID-19 pandemic, the safety and well-being of our patients, staff and doctors is our first priority. Our team will continue to go above and beyond the expectations for optometry practices so that everyone who enters our practice will feel safe. We are sure that you are well aware of the concerns about COVID-19, and we would like you to know the steps we are taking. These measures include, but are not limited to:

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An Expectations Checklist—For All of Us

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Precautions You should Be Taking

  • ALL patient encounters will be by appointment. Walk-ins will not be allowed.

  • All patients will be required to wear mask upon entering the building.

  • All patients will be directed to wash your hands with soap and water or use hand sanitizer.

  • We will perform an in-person temperature screening upon entering the office.

  • All patients must complete a COVID-19 questionnaire before appointment.

  • No paperwork- appointments require pre-registration on our website.

  • We will offer a curbside waiting room. We ask patients please check in/call office when they arrive. Please wait in your car and we will notify them once the doctor is ready

  • Family members or caregivers accompanying the patient will be kindly asked to wait in the car. Only in necessary cases will a family member or caregiver be allowed to accompany the patient, but it will be limited to one person.

  • We may ask you to leave the office if you show flu-like signs, cold/fever, or coughing.

  • Staff will not shake hands with any of our patients. Please don’t take it personally. 🙂

  • We will be practicing safe distancing within the clinic and we ask that you do your best to keep a minimum of 6 feet between you and other patients.

  • Optional curbside pickup of glasses and contact lenses is available.

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Steps Our Practice is Taking

  • Appointment times will be spaced further apart to ensure social distancing.

  • Hand sanitation stations are available at the entrance and throughout the practice.

  • All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including gloves, masks and face-shields.

  • Spread-out patient chairs in the optical and reception area – at least 6 feet apart.

  • Every chair will be disinfected between each use.

  • Each pre-testing and examination rooms are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.

  • We will disinfect frames after a patient has contact with them.

  • Regularly cleaning and disinfecting railings, door handles, counters, reception room areas, and all spaces where public interaction occurs.

  • Limiting the number of patients in the office or any area at one time.

  • The exam room and pretesting instruments will be disinfected after every patient.

  • We will be aware of common “touch points” within the clinic such as doorknobs, counters, keyboard, phones, credit card machines, pens, etc. and will be disinfecting these as often as possible.

  • All reading material has been removed from the waiting area.

  • No signatures on credit card receipts – touchless transactions when possible.

  • Deep cleaning at the end of each day.

  • Discussions with doctors and staff will be kept to a minimum.

  • Follow up phone calls or telehealth video conferencing will be used as often as possible.